[et_pb_section fb_built=”1″ admin_label=”Hero” _builder_version=”3.22″ custom_padding=”36px|0px|36px|0px|true|false” bottom_divider_height=”0px”][et_pb_row _builder_version=”3.25″ custom_margin=”|||” custom_margin_tablet=”||0px|” custom_margin_last_edited=”off|desktop” custom_padding=”|||”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding_tablet=”0px|50px|50px|50px” custom_padding_last_edited=”off|desktop” padding_tablet=”0px|50px|50px|50px” padding_last_edited=”off|desktop” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/www.pacificneurosurgery.com\/wp-content\/uploads\/2020\/03\/health-icon-10-3.png” _builder_version=”3.23″ always_center_on_mobile=”off”][\/et_pb_image][et_pb_text _builder_version=”3.27.4″ text_font=”Montserrat|300|||||||” text_text_color=”#677a92″ text_font_size=”16px” text_line_height=”1.8em” header_font=”Montserrat||||||||” header_font_size=”50px” header_line_height=”1.3em” header_2_font=”||||||||” max_width=”750px” custom_margin=”|||” custom_margin_tablet=”0px|50px||50px” custom_margin_phone=”|20px||” custom_margin_last_edited=”off|desktop” custom_padding=”|||” text_line_height_tablet=”1.8em” text_line_height_phone=”1.8em” text_line_height_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”36px” header_font_size_last_edited=”on|phone” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”off|desktop” locked=”off”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”3.22″ background_color=”#f1f5f7″ custom_margin=”|||” custom_padding=”1px|0|1px|0px|true|false” border_radii=”||15vw||”][et_pb_row _builder_version=”3.25″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_accordion closed_toggle_background_color=”#ffffff” icon_color=”#2f8cff” _builder_version=”3.2″ toggle_font=”Montserrat|300|||||||” toggle_font_size=”20px” toggle_line_height=”1.6em” body_font=”Montserrat|300|||||||” body_font_size=”16px” body_line_height=”2em” animation_style=”zoom” animation_direction=”top” animation_intensity_zoom=”10%” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px”][et_pb_accordion_item title=”Where are you located?” _builder_version=”3.2″ open=”on”]<\/p>\n
We have two convenient office locations: 45 Castro Street, Suite 437 in San Francisco (CPMC Davies Campus) and 345 Lorton Avenue, Suite 102 in Burlingame. Additionally, at this time, we are offering telemedical appointments to all patients in response to COVID-19. Our office staff will confirm the location of your appointment upon scheduling your visit with us.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”What should I bring to my appointment?” _builder_version=”3.2″ open=”off”]<\/p>\n
To each visit please bring your insurance card(s) and co-payment (if applicable). Also, please bring any MRI’s, scans and paperwork you have and would like Dr. Andrews to review.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Do I have to pay before seeing the doctor?” _builder_version=”3.2″ open=”off”]<\/p>\n
It depends on your insurance coverage. If you are insured and have a co-payment, you will need to pay your co-payment at check-in. If you are uninsured or if you’re coming to us as a self-pay patient, we ask that you pay at the time of your service. If you have an outstanding balance, you may be contacted and asked to pay before receiving additional services.\u00a0<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Is my visit, test, or procedure covered by insurance?” _builder_version=”4.4.1″ open=”off”]<\/p>\n
Your insurance company may or may not cover services provided by Pacific Neurosufrgery. Please contact your insurance with benefit-specific questions and to see if your specific plan is accepted at Pacific Neurosurgery, California Pacific Medical Center, Mills-Peninsula Medical Center and\/or Presidio Surgery Center.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I get an estimate for my service?” _builder_version=”4.4.1″ open=”off”]<\/p>\n
We will provide a good faith estimate of the cost of your future services. Please call our billing office at 650.393.4781.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I be seen if I don’t have insurance?” _builder_version=”4.4.1″ open=”off”]<\/p>\n
Yes, but you will be seen as a self-pay patient. Self-pay patient’s are provided a discounted rate.\u00a0<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Finances are tight and I am having trouble paying my bill. Does Pacific Neurosurgery offer a payment plan?” open=”off” _builder_version=”4.4.1″]<\/p>\n
If you are having trouble paying your bill, pament plans are available. Please contact our billing office at 650.393.4781 to inquire.\u00a0<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Can someone explain my bill?” _builder_version=”4.4.1″ open=”off”]<\/p>\n
Absolutely, please call our billing office at 650.393.4781.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Why did I get another bill when I’ve just paid my balance?” _builder_version=”4.4.1″ open=”off”]<\/p>\n
If you paid your balance in the last 10 days, please allow more time for us to post the payment to your account. If the balance still shows on your next statment, please contact our billing office at 650.393.4781.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I get an itemized bill?” _builder_version=”4.4.1″ open=”off”]<\/p>\n
Absolutely. please call our billing office at 650.393.4781.<\/p>\n
[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.22″ background_color=”#f1f5f7″ background_image=”http:\/\/www.pacificneurosurgery.com\/wp-content\/uploads\/2020\/03\/doctors-01.png” background_size=”contain” background_position=”center_left” custom_margin=”0px|0px|0px|0px” custom_padding=”0|0px|0|0px|false|false” border_color_all=”#f1f5f7″ border_width_bottom=”50px”][et_pb_row use_custom_gutter=”on” _builder_version=”3.25″ use_background_color_gradient=”on” background_color_gradient_start=”rgba(49,128,192,0.2)” background_color_gradient_end=”rgba(49,128,192,0.6)” background_color_gradient_overlays_image=”on” background_image=”http:\/\/www.pacificneurosurgery.com\/wp-content\/uploads\/2020\/03\/doctor-01.jpg” width=”93%” max_width=”93%” module_alignment=”right” custom_margin=”|||” custom_margin_phone=”|||” custom_margin_last_edited=”off|desktop” custom_padding=”100px|40px|100px|40px|true|true” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”5%” border_radii=”|30px|||30px” box_shadow_style=”preset3″ box_shadow_vertical=”30px” box_shadow_blur=”80px” box_shadow_spread=”-30px” box_shadow_color=”rgba(102,141,186,0.7)” use_custom_width=”on” width_unit=”off” custom_width_percent=”93%”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ header_font=”||||||||” header_2_font=”Montserrat|300|||||||” header_2_text_align=”center” header_2_text_color=”#ffffff” header_2_font_size=”55px” header_2_line_height=”1.4em” max_width=”900px” module_alignment=”center” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.4.1″ text_font=”Montserrat|300|||||||” text_font_size=”22px” header_font=”||||||||” text_orientation=”center” background_layout=”dark”]<\/p>\n
Email us anytime<\/p>\n
Or call \u2014 415.814.3429<\/strong><\/p>\n [\/et_pb_text][et_pb_contact_form captcha=”off” submit_button_text=”Submit” admin_label=”Contact Form” module_id=”et_pb_contact_form_0″ _builder_version=”3.23″ form_field_background_color=”#ffffff” form_field_text_color=”rgba(0,0,0,0.4)” title_font=”||||||||” form_field_font=”Montserrat||||||||” form_field_line_height=”1.8em” custom_button=”on” button_text_size=”14px” button_text_color=”#ffffff” button_bg_color=”#48d14c” button_border_width=”18px” button_border_color=”#48d14c” button_border_radius=”32px” button_letter_spacing=”1px” button_font=”Montserrat|500|||||||” max_width=”800px” module_alignment=”center” border_radii=”on|8px|8px|8px|8px” form_background_color=”#ffffff”][et_pb_contact_field field_id=”Name” field_title=”Name” _builder_version=”3.16″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” 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button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" [et_pb_section fb_built=”1″ admin_label=”Hero” _builder_version=”3.22″ custom_padding=”36px|0px|36px|0px|true|false” bottom_divider_height=”0px”][et_pb_row _builder_version=”3.25″ custom_margin=”|||” custom_margin_tablet=”||0px|” custom_margin_last_edited=”off|desktop” custom_padding=”|||”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding_tablet=”0px|50px|50px|50px” custom_padding_last_edited=”off|desktop” padding_tablet=”0px|50px|50px|50px” padding_last_edited=”off|desktop” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/www.pacificneurosurgery.com\/wp-content\/uploads\/2020\/03\/health-icon-10-3.png” _builder_version=”3.23″ always_center_on_mobile=”off”][\/et_pb_image][et_pb_text _builder_version=”3.27.4″ text_font=”Montserrat|300|||||||” text_text_color=”#677a92″ text_font_size=”16px” text_line_height=”1.8em” header_font=”Montserrat||||||||” header_font_size=”50px” header_line_height=”1.3em” header_2_font=”||||||||” max_width=”750px” custom_margin=”|||” custom_margin_tablet=”0px|50px||50px” custom_margin_phone=”|20px||” custom_margin_last_edited=”off|desktop” custom_padding=”|||” text_line_height_tablet=”1.8em” text_line_height_phone=”1.8em” text_line_height_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”36px” header_font_size_last_edited=”on|phone” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”off|desktop” locked=”off”] Frequently Asked Questions [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”3.22″ background_color=”#f1f5f7″ custom_margin=”|||” […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":75,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":" [learn_more caption=\"Where Are You Located?\"] We have two office locations: 45 Castro Street, Suite 437 in San Francisco (CPMC Davies Campus) and 345 Lorton Avenue, Suite 102 in Burlingame. Our office staff will confirm the location of your appointment upon scheduling your visit with us.[\/learn_more]<\/p>\n[learn_more caption=\"What Should I bring to my appointment?\"] To each visit please bring your insurance card(s) and co-payment (if applicable). Also, please bring any MRI's and scans you may have so that the doctor can review them during your visit.[\/learn_more]\n\n[learn_more caption=\"Do I Have to Pay Before Seeing the Doctor?\"] It depends on your insurance coverage. If you are an insured patient and have a co-payment for services, you will need to pay your co-payment at check-in. If you are uninsured or if you're coming to us as a self-pay patient, we ask that you pay at the time of your service. If you have an outstanding balance, you may be contacted and asked to pay before receiving any additional services.[\/learn_more]\n\n[learn_more caption=\"When do I pay a co-pay?\"] If your insurance card(s) indicates that a co-pay is required, you will be asked to pay it at the time of check-in. New patient visits and follow-up visits generally require a co-pay, depending on your insurance plan. Please note, if you are coming to see us during your post-op period (the first 90 days after surgery), a co-pay is not required.[\/learn_more]\n\n[learn_more caption=\"Is my visit, test, or procedure covered by insurance?\"] Your insurance company may or may not cover services provided by Pacific Neurosurgery. Please contact your insurance company\u00a0with benefit-specific questions and to see if your specific\u00a0insurance plan is accepted at Pacific Neurosurgery, California Pacific Medical Center, Mills-Peninsula Medical Center and\/or Presidio Surgery Center.[\/learn_more]\n\n[learn_more caption=\"Can I get an estimate for my service?\"] We will provide a good faith estimate of the cost for future services at Pacific Neurosurgery. Please call the Pacific Neurosurgery business office for this estimate at 650-393-4781.[\/learn_more]\n\n[learn_more caption=\"Can I even be seen if I don't have insurance?\"] Yes, but you will be seen as a self-pay patient. Self-pay patient's are provided a discounted rate.[\/learn_more]\n\n[learn_more caption=\"What is my deductible?\"] A deductible is the amount of a claim each policy holder agrees to pay annually for medical care. For more information regrading your specific deductible, contact your insurance provider.[\/learn_more]\n\n[learn_more caption=\"Finances are tight and I am having a hard time paying my bill. Does Pacific Neurosurgery offer a payment plan??\"] If you have trouble paying your bill, payment plans are available. Please contact our billing office at 650-393-4781 for more information.[\/learn_more]\n\n[learn_more caption=\"Can someone explain my bill?\"] Please call our billing office at 650-393-4781.[\/learn_more]\n\n[learn_more caption=\"Why did I get another bill when I've just paid my balance?\"] If you paid your balance in the last 10 days, please allow more time for us to post the payment to your account. If the balance still shows on your next statement, please contact our billing office at 650-393-4781.[\/learn_more]\n\n[learn_more caption=\"Can I get an itemized bill?\"] Yes, you can get an itemized bill. To do so\u00a0please contact our billing office at 650-393-4781.[\/learn_more]\n\n[learn_more caption=\"Who do I contact with billing questions?\"] Should you have any billing questions\u00a0please contact our billing office at 650-393-4781.[\/learn_more]","_et_gb_content_width":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-233","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/www.pacificneurosurgery.com\/index.php?rest_route=\/wp\/v2\/pages\/233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.pacificneurosurgery.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.pacificneurosurgery.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.pacificneurosurgery.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.pacificneurosurgery.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=233"}],"version-history":[{"count":10,"href":"http:\/\/www.pacificneurosurgery.com\/index.php?rest_route=\/wp\/v2\/pages\/233\/revisions"}],"predecessor-version":[{"id":4203,"href":"http:\/\/www.pacificneurosurgery.com\/index.php?rest_route=\/wp\/v2\/pages\/233\/revisions\/4203"}],"up":[{"embeddable":true,"href":"http:\/\/www.pacificneurosurgery.com\/index.php?rest_route=\/wp\/v2\/pages\/75"}],"wp:attachment":[{"href":"http:\/\/www.pacificneurosurgery.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}