Frequently Asked Questions

Where are you located?

We have two convenient office locations: 45 Castro Street, Suite 437 in San Francisco (CPMC Davies Campus) and 345 Lorton Avenue, Suite 102 in Burlingame. Additionally, at this time, we are offering telemedical appointments to all patients in response to COVID-19. Our office staff will confirm the location of your appointment upon scheduling your visit with us.

What should I bring to my appointment?

To each visit please bring your insurance card(s) and co-payment (if applicable). Also, please bring any MRI’s, scans and paperwork you have and would like Dr. Andrews to review.

Do I have to pay before seeing the doctor?

It depends on your insurance coverage. If you are insured and have a co-payment, you will need to pay your co-payment at check-in. If you are uninsured or if you’re coming to us as a self-pay patient, we ask that you pay at the time of your service. If you have an outstanding balance, you may be contacted and asked to pay before receiving additional services. 

Is my visit, test, or procedure covered by insurance?

Your insurance company may or may not cover services provided by Pacific Neurosufrgery. Please contact your insurance with benefit-specific questions and to see if your specific plan is accepted at Pacific Neurosurgery, California Pacific Medical Center, Mills-Peninsula Medical Center and/or Presidio Surgery Center.

Can I get an estimate for my service?

We will provide a good faith estimate of the cost of your future services. Please call our billing office at 650.393.4781.

Can I be seen if I don't have insurance?

Yes, but you will be seen as a self-pay patient. Self-pay patient’s are provided a discounted rate. 

Finances are tight and I am having trouble paying my bill. Does Pacific Neurosurgery offer a payment plan?

If you are having trouble paying your bill, pament plans are available. Please contact our billing office at 650.393.4781 to inquire. 

Can someone explain my bill?

Absolutely, please call our billing office at 650.393.4781.

Why did I get another bill when I've just paid my balance?

If you paid your balance in the last 10 days, please allow more time for us to post the payment to your account. If the balance still shows on your next statment, please contact our billing office at 650.393.4781.

Can I get an itemized bill?

Absolutely. please call our billing office at 650.393.4781.

Have a Different Question?

Email us anytime

Or call — 415.814.3429